We gladly accept exchanges or provide a store credit for regular priced, new merchandise within 7 days of purchase. Unfortunately, we do not offer returns. If you have any questions about your product or exchanges, we are here to help. Please do not hesitate to reach out. ALSO, please see product warranty information.

Store credits are valid for up to 30 days of the original order date. Any store credits that are not used in that time frame will no longer be eligible. Orders that need to be returned are the responsibility of the customer. Lady E Specs is not responsible for any shipping and handling fees associated with exchange orders. To begin the exchange process, please contact us for more information.